All-round Chinese and English Learning Package: [Simplified Chinese Version] Touring Turtle: A Chinese Adventure (Home Edition Set 1 & 2) + Cookie Kiddle: Smart English Learning Cube

旅龜學習套裝：中、英文全方位照顧學習需要。 * 請注意：《旅龜中文冒險》只對應 iPad。

iPad: iPad, iPad Pro, iPad Air models introduced in 2018 or later.
iPhone: Not applicable
Android Phone: Not applicable
Android tablets: Not applicable
Microsoft Surface: Not applicable

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We accept a variety of payment methods, including:

• Credit cards 
• UnionPay 
• Faster Payment System (FPS) (Select "QFPay Secure Checkout" during checkout)
• Alipay (Select "QFPay Secure Checkout" during checkout)
• WeChat Pay (Select "QFPay Secure Checkout" during checkout)
• Purchase Card (P-Card) (please contact us)
• If you would like to receive a quotation or pay be bank/ ATM transfer, please feel free to call +852 35654523 or email support@turtlelearn.comand we will be happy to help you.

1. Shop Online - Pick your favourite products and put them in your shopping card. ‍‍‍‍
2. Checkout - Click "Checkout" in the shopping basket, enter the delivery address and select the payment method. Free shipping to local addresses in Hong Kong. Logging into your account reduces the amount of information you need to enter. ‍‍‍‍
3. Payment - Customers can choose to pay by credit card, FPS or PayMe. Once payment is confirmed, we will process the order. ‍‍‍‍
4. Delivery - We will ship to you within three working days. ‍‍‍‍
5. Customer Service - If you have any questions or enquiries, please feel free to call +852 35654523 or email support@turtlelearn.com, we will be more than happy to assist you.

100% customer satisfaction with our products is important to us. We take great care to ensure that every product delivered to our customers is in top condition before being sent to the shipper. In the rare event that you receive a damaged product, please write to us at support@turtlelearn.com and our support team will replace it for you.

We offer a 7-day return and exchange policy:

• If the product is damaged or malfunctions at the time of delivery - we offer a 100% refund.
• Time limit: Return and exchange policies are available within 7 days from the date of receipt of the item.
• To be eligible for a return, items must be unopened, unused, undamaged and accompanied by proof of purchase.
• To return a product, please email support@turtlelearn.com with the subject "Return" and include your order number, name, and reason for return.
• We will provide an address for merchandise returns. Please take note of the tracking number and include this information when contacting us.
• Please note that the customer is responsible for the shipping costs of the returns.
• Customers will receive an email notification once we receive the returned goods.
• Once the refund is approved, the amount is automatically refunded to the customer's credit card or other relevant payment methods.

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